Help - Return Policy and Procedures

Home > Help Center > Return Policy and Procedures

Return Policy and Procedures

We recognize that our Return Policy and Procedures (as defined below) may seem strict but it is one of the primary reasons that we can provide you with such low prices.

Software, spare parts, cables, printer consumables (cards, labels, ribbons, printheads, HID cards, etc), are NOT returnable.

All RMA requests, including any order discrepancies, must be made within 15 days of receipt.

All returns/exchanges will incur a minimum restocking fee of 10-25% (varies by manufacturer and condition) or $50, whichever is more.

Customer is responsible for freight costs when returning any product. Shipping and Handling Fees are not refundable.

Opened, used, and/or discontinued items are NOT returnable. Special and Custom Orders are non-refundable.

Credit will be issued only after inspection.

If you have any questions please contact us at sales@PrinterSavings.com

NOTE:

All returns must meet the following criteria:

(1)

Have a valid RMA number (items received without an RMA number or an expired RMA number will be returned unopened). RMA numbers are valid for ten (10) days only

(2)

Be in "like-new" condition meaning all items received must:

	Be in brand new (unused), resalable condition
	Have all original manufacturer's packaging (both inside and out)
	Have all manuals, accessories, software, cables, warranty card, static bag, etc (just as received)
	Be clean and without scratches or usage marks of any kind
	Have no writing on any boxes

This page last updated on 6/5/2013 12:20:00 PM.